Refund & Return Policy

This policy explains how cancellations and refunds work for NexPOS subscription payments.

1. Cancelling your subscription

• You can cancel your subscription at any time from the Billing page or by emailing us.
• Cancelling stops future billing — access remains active until the end of the period you've already paid for.
• Except as described below, we do not automatically refund the unused portion of a current billing cycle.

2. When a refund applies

• Duplicate or failed charges: if the same invoice is charged twice, or a charge succeeds due to a technical error on our end while the service is never activated, the incorrect/failed charge will be refunded in full.
• Billing errors: if we charge the wrong amount due to our own mistake, we will refund the difference.
• Service delivery failure: if a core feature is unusable for an extended period due to an error on our end, and it is not resolved within a reasonable time, you may request a pro-rated refund for the affected period.

3. When a refund does not apply

• Change of mind after the subscription has started and the service has been used.
• Dissatisfaction with features that were described/shown before purchase.
• Misuse, third-party integration issues, or problems with the customer's own hardware (e.g. printer, POS device).

4. Requesting a refund or cancellation

Email us at hello@nexevent.tech or message us on WhatsApp (+880 1313-664499) — include your account email/shop name and invoice number. We will confirm receipt within 1 business day and let you know our decision after review.

5. Refund method

Approved refunds are sent through our payment gateway partner, SSLCommerz, to the original payment method used at checkout (card, mobile banking, or bank transfer) within 7–10 business days. We cannot send a refund to a different account or method.

If you have a question about a specific charge, get in touch with the invoice number so we can look into it quickly.